Relocate the ModemĪnother straightforward solution for a red-light issue is relocating the modem to a different position. If the issue is resolved, update your network settings, including your password and network name, to personalize your network configuration once again. After the reset is complete, check if the red light is no longer present. This action will restore your router to its factory settings. Press and hold the reset button for 10 seconds. Locate the reset button, typically found on the back or bottom of the device. If restarting your modem and router did not resolve the issue, you might need to reset your Xfinity router. Note: Resetting your router will erase all custom network settings, so consider this before proceeding. If you consistently experience a red light issue with your modem, you may consider replacing it with a new one.īy doing so, you can potentially achieve more reliable internet connectivity and eliminate any monthly rental fees associated with the modem from your internet plan. Locate the small hole on the back of the modem and use a paperclip to press and hold the Reset button for at least 10 seconds. If restarting the modem does not resolve the problem, you can try resetting it. Begin by unplugging the power source and waiting for at least 30 seconds before plugging it back in. However, if you have upgraded to separate modem and router devices, you should also attempt to restart the modem. Note that if you are using Xfinity-provided hardware, you likely have a modem/router combo unit. If you have separate modem and router devices, another potential cause of the red light on your Xfinity router could be an issue with the modem. If the issue persists, proceed to the next troubleshooting step. Give it a few minutes then plug them back in.Īdditionally, try connecting them to a different power outlet to eliminate the possibility of an outlet issue.Īfter plugging them back in, check if the red light on your Xfinity router has disappeared. Start by unplugging your router or modem/router combo unit from the power supply. If you have confirmed that all cables are properly connected, the next step is to check the power supply. If these steps fail to resolve the issue, proceed to the next troubleshooting step. Look for visible damage caused by weather conditions or animals. Examine the cable connection outside your house, particularly where cables run to a telephone pole.Inspect for any loose or damaged cinches and reattach the screw-on connection between the coaxial cable and the modem. Check the connection point between the cable and the modem.If the issue persists, consider replacing the Ethernet cable that connects your modem to your router (if you have separate devices).Īdditionally, check the coaxial cable connected to the back of your modem or modem/router combo unit for any potential issues. To resolve this, carefully examine all the cables connected to your router and modem.Įnsure that each cable is firmly inserted into the correct port. Check the Data CablesĪ loose Ethernet connection is another possible reason for the red light on your Xfinity gateway. Log in to your Xfinity account and visit their Service Status Center page to check for any reported outages. If Xfinity is experiencing an outage, resolving the issue is beyond your control, and you will need to wait for Xfinity to rectify it. How to Fix Red Light on Your Xfinity Modem/Routerīefore troubleshooting, it is crucial to verify if there are any service outages in your area. Custom settings on the device preventing connectivity.
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